Ranjan here with a warning: Today's newsletter has a Sex and the City spoiler. This will likely be the only time this happens in a Margins piece, but, hey, it's 2021. Things still don’t make sense. Let's talk about Peloton, valuations, and innovation.
You may have seen the Sex and the City character Mr. Big died after riding a Peloton in the premiere episode of the show's reboot. It led to the inevitable headlines:
Could the death of a fictional character directly affect the financial prospects of a multi-billion dollar consumer goods company? Before we start mixing our correlations and causations, let's take a quick look at few other story stocks over the past week (note - screenshots are from Wednesday):
Robinhood Oh No!
Liz W for the W?
The past few weeks have been a wild ride down for all of the meme-y, growth-y pandemic story stocks. Something really feels like it's given way in story-stock land. Anyone who has been watching Peloton's stock knew this post-HBO loss of was just a blip in its larger collapse of nearly 70%:
Peloton stock collapsing through 2021
Peloton was the perfect pandemic story. We were all going to exercise from home and they were the innovative leader. They were a tech company. They were really, really cool. Longtime readers know I’m a huge fan of the product, but wasn’t exactly a believer in the stock. In November 2019, shortly before Peloton’s IPO, I wrote:
It’s still a great product and continues to blow my mind just how motivating it is once you’re clipped in. But keeping people clipped in remains a great product challenge, and my even bigger concern is probably consistent with my general skepticism around 2019 tech: realizing a $4 billion valuation is a huge problem. Like every other tech IPO, Peloton has boxed itself in where it can't simply sell a really good, stupidly expensive exercise bike, then go IPO and slowly launch additional business lines. They will have to deliver on so much more.
Instead, they launched that treadmill. I can only imagine the amount they’ve paid to target me, an already existing customer, with online ads, because they are nonstop. They lost $196mm on $915mm of sales on what should be two super high-margin products (the bike and streaming content).
Okay, I was wrong. Like, really wrong. I was skeptical about a $4 billion valuation when Peloton were on track for around $900 million in revenue. In my meager defense, shortly after the IPO, the stock jumped to $35 and then collapsed to $19 right before the pandemic. There was a moment it seemed like Peloton might not successfully sell the 'tech company' narrative and be treated more like a retailer, and the financial markets would feel a bit conventional.
Then the pandemic hit. And just like that…..
Valuations and Innovation
The golden rule of investing is to never regret the money you didn't make. I'll admit, it was pretty tough to watch the stock of a company whose product you’ve very publicly proselytized shoot up. As the valuation skyrocketed to $48 billion, my skepticism of a $4 billion valuation felt pretty dumb.
As Peloton stock has come back down to earth, I wonder how that stratospheric valuation and entire hype cycle impacted the company itself? What did those impossible expectations do to the company's strategy and culture? We all talk about big valuations as an unadulterated good. Headlines celebrate the numbers. Employees mentally calculate personal wealth. Everyone assumes the cementing of category leadership. Somewhere, a little Masa Son gets their wings.
Valuations are theoretically extrinsic numbers that should only live within the capital and financial side of a business. A company's strategic and operational prowess should drive the stock price, not the other way around.
But when very specific circumstances around a once-in-a-century event lift your share price from $19 to near $170, your company has to change. You need to start producing and selling a helluva lot more things. All of your organizational focus will likely move towards customer acquisition and production. Product development and user retention would naturally take a backseat. Sure, someone at the company would keep trying to do innovative stuff, but all the north stars would turn into getting new butts onto bikes.
Peloton’s CEO John Foley essentially confirmed my suspicion:
Foley told employees that in his view, Peloton's current position is rooted in its rush to hire and grow its manufacturing and logistical footprint to meet the pandemic surge in demand and speed up delivery times, which he says made the company "a little undisciplined."
"Every decision we were in for probably 18 months, every meeting we were in, we said, it doesn't matter. Just get the capacity we had to go from here to here, you know, a six-, seven-, eight-, ten-X increase in capacity across a lot of our manufacturing and supply-chain channels. And it was incredible. And it was an incredible job," Foley said.
In chasing those new butts on bikes, the company would have to divert focus away from keeping the old butts on their bikes. Also, getting too many new butts too quickly can result in bad butts. In its early days, Peloton could focus on acquiring the types of users that were likely to become sticky butts and keep using the product. But to make sense of that $48 billion valuation, the company would have to go after anyone who could sign up for Affirm. Did the valuation completely change the internal workings and strategic direction of the company?
I write this as a somewhat disappointed user. I still uses the bike (admittedly, in spurts), but the core offering has not really improved in the years I've owned it. Back in 2018, I wrote how the competitive and group aspects of it were the most exciting part for me. Last summer, I started doing rides with a group from work. It was a fun quarantine bonding experience, but to ride together, we'd have to try to sign on at the exact same time, Slacking or calling each other to coordinate this. This was just one example of an area they could’ve introduced features to promote retention. But they didn’t.
I even envisioned Peloton maybe revolutionizing personalized workouts:
The road to highly personalized workouts cannot be too far off. The system should easily be able to tell you when you’re slacking off, and when you’ve done a great job. Simple additions like recommended riders to follow/race must be in the pipeline. Every exercise app (along with every business) is promising a future full of data-driven, personalized experiences. Given what they have already built, I have faith if any company can deliver this, it’s Peloton.
(For those readers who think my co-host Can and I are a bit cynical, I’d like to submit this as a reminder that we can be huge tech optimists.)
But nothing really improved. There's more types of workouts in the app and some tweaks to the biking UI, but overall the core biking experience has been stagnant.
Did Peloton lose two years of product development by getting locked into impossible sales expectations? Did it provide an opening to not only biking competitors but also the Tonals and Mirrors and connected rowing machines of the world? Did they kill brand equity by acquiring the wrong new customers? Did they miss a huge chance to invent new ways to keep users motivated, the hardest challenge for anything related to exercise?
I’m really intrigued if Peloton might’ve lost a longer-term opportunity around market leadership by trying to achieve something unattainable.